Warranty Information

Warranty and Repair

Accent Paddles are warranted to be free from defects in material and workmanship for one year from the date of purchase to the original purchaser.

Within the warranty period, paddles found to have manufactured defects will be repaired or replaced as determined by Accent Paddles (conditions may apply). Paddles inspected and found to have user damage will be repaired at our cost of materials. We make every effort to keep these charges to a minimum and get you back on the water as fast as possible.

After we receive the required information, we will review and determine whether the paddle is covered by our warranty. If covered by our warranty, we will determine whether it will be repaired or replaced. Images should include close up images of the damaged area along with at least one image of the complete paddle and all original parts. Please also upload an image of your original purchase receipt.

• Your paddle may need to be shipped to Accent and Cannon paddles for further evaluation prior to determination of its warranty status.
• Your paddle may need to be shipped to Accent and Cannon paddles for a repair.

Shipping costs, from your location to Accent Paddles, is the responsibility of the customer. Shipping costs on repaired or replacement paddles found to have a manufactured defect are covered by Accent Paddles for the lower 48 states.

When shipping a paddle it is best to keep all packaging as small as possible. Even small changes to dimensions can impact the cost to ship an item. Fedex and UPS will implement a surcharge for packages over 48”. If you can keep your package under 48” you will save the cost of this surcharge. 

 

Please contact service@accentpaddles.com with any additional questions or concerns.